Job Description:
RightRez is currently seeking a Support Analyst to join our team immediately in our Bloomington, IN location. This position is responsible for effective and efficient Tier 2 support for RightRez software solutions.

We are a small business growing rapidly. As an employee at RightRez, you will have the opportunity to work on cutting edge technology that earned a Fuse Business Innovation Award of the Year. The software that you will work with is used by major cruise lines and tour companies on a daily basis such as Royal Caribbean Cruise Line, Norwegian Cruise Line, Viking River Cruises, Holland America Cruise Line, Trafalgar Tours, Crystal Cruises, and more!

We provide competitive salary and benefits, along with a laid-back workplace that encourages a work-life balance. Bloomington is a vibrant medium-sized city in southern Indiana, just 40 miles from Indianapolis. It is the home of Indiana University, named one of the 5 most beautiful campuses in America, as well as the site of numerous and many independent and locally run businesses and restaurants.

Key Responsibilities:

• Telephone and email based technology support and guidance for clients
• Manage multiple client software and contract support requests, prioritizing to meet clients’ needs
• Document interactions with clients providing useful feedback for similar future support requests
• Daily monitor clients’ RightRez software setups
• Software training
• Installation of RightRez software including new client setups and general software releases
• Create, set up, and manage virtual machines for hosted clients
• Manage client databases
• Manage client user accounts in ADS

Qualifications:

• Minimum 2 years of professional experience
• Bachelor’s degree or equivalent experience
• Basic knowledge of SQL
• Strong analytical and troubleshooting skills
• Ability to work independently utilizing time management and organizational skills to manage multiple tasks and prioritize while consistently meeting deadlines
• Excellent written and verbal communication skills a must
• Positive attitude and team oriented mind set
• Detail oriented
• Ability to work with and understand software functionality as well as proprietary industry systems
• Flexibility in work schedule, some nights and weekends required
• Travel industry experience a plus

RightRez is committed to providing equal opportunity employment opportunities to candidates and employees without regard to race, religion, creed, age, sex, height, weight, marital status, disability unrelated to an individual’s ability to perform adequately, national origin citizenship, ancestry, or any other characteristic protected by law.