This is a full-time remote role for a Customer Success Manager. This position will be responsible for managing and supporting a portfolio of assigned client accounts.

You will own the relationships with your clients, acting as a trusted advisor, providing technical support and troubleshooting as needed, and managing client projects. As a CSM, you will also be responsible for inside sales, identifying opportunities for account growth and increased value within your existing client base.

You will be joining a small company that creates and provides automated air travel booking and management technology to an array of leisure and commercial travel firms around the world. Current clients include EF Education, Grand Circle Travel, Gate 1, AAA, Carnival, and many more.

Key Responsibilities

• Build and maintain excellent business relationships with all clients
• Ownership over assigned client accounts, providing software support and guidance, and executing strategic growth plans for the account.
• Forecast and track key account metrics
• Manage multiple client support requests, prioritizing to meet client’s needs
• Effectively document client interactions, software issues and defects
• Analyze and recommend client business processes and best practices
• Provide the product team with client needs and feedback
• Train clients to use software effectively
• Plan and execute client implementations of software
• Daily monitoring of production software environments
• Participation in evening/weekend on call rotation

Benefits You Will Enjoy

• Comprehensive Benefits Package that will include Medical, Dental, and Life insurance plans.
• Retirement Savings Plan with company match.
• Paid Holidays.
• Personal Time Off.