Making travel decisions in a vacuum

26 July 2017

As many of us know, travel is up. This means that Travel technology is also up. However, for a lot of companies, it’s not as optimized as it could be. In the decades we’ve spent developing technology for the travel industry, we’ve continued to see travel decisions about technology weighed and made in the management team. However, we think it’s important to bring the air department into the conversation early.

We want to talk to the team members that are going to be effected in the process. If there is no involvement, the execution can sometimes be mishandled by the team, with no consequences other than prolonging the cost-savings you immediately receive from travel automation.

It takes agent knowledge to get the details right and the technology working at the optimum level. 

We know that challenges, some involving the GDS, can be avoided altogether by preparing internal resources to handle implementation. One way to avoid is to ensure you have a dedicated team member on the project – someone who knows how the system works and can answer specific questions about company process.

That being said, we know things happen no matter how much planning is done. Each system differs slightly. Getting the whole team involved reduces the number of obstacles regarding travel decisions. With a focus on time and money savings, a little planning can accelerate implementation of a new technology. For example, our module products like RightFare, RightSked and RightTicket are up and running in a matter of weeks. And with the more-involved technology, the process is complete in months.

Take a client we recently implemented RightFare for – an agency that books around 60,000 passengers per year. Implementation took only 2 weeks from the time we received GDS connection, and the customer immediately captured significant savings in their first run. 

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