Since 2003, we have been a pioneer in air fulfillment and reservation management technology for some of the largest providers of retail travel. Grand Circle Travel, Gate 1, Carnival Cruises, Trafalgar Tours, and many more depend on us to help create lifetime experiences for vacationers all over the world.
Our passionate and dedicated team values creating fantastic technology that wows our customers. If you share our values, and think you have the Right passion, check us out! RightRez is seeking quality candidates for the following positions. To apply, email cover letter and resume to

Travel Reservation Business Analyst

RightRez is currently seeking a Travel Reservation Business Analyst to join our team in a remote position. This position is responsible for the design, development, testing, and deployment of air travel focused shopping and reservation management solutions.

Position Details

Key Responsibilities

  • As an integral member of our Product Management Team, you will work closely with our Product Engineering and Quality Assurance Teams to develop feature and technical requirements.
  • Apply knowledge and skills in analysis, business processes, project methodologies, requirement definitions, and testing to solve a range of travel automation problems.
  • Conduct business process modeling.
  • Create applicable testing scenarios and participate in testing with the Quality Assurance Team.
  • Execute manual and automated test for web applications and service software.
  • Work with clients to define solution success and identify automation gaps resulting in cost savings.
  • Partner with other technology team members to provide advice or solutions.
  • Identify strengths and weaknesses of alternative solutions, conclusions, or approaches to problems and search for/seize opportunities to do more or to do things better.
  • Estimate effort, value, and timelines for solutions.
  • Apply business solutions with broad level knowledge about travel technology platforms.
  • Establish or follow prioritization processes to drive work timelines to successful completion.
  • Express ideas, business and technical requirements clearly and concisely in writing using the appropriate levels of summary and synthesis on a regular and consistent basis.
  • Monitor project risks, issues, and scope ensuring the appropriate level of priority, visibility, and escalation.
  • Build relationships that last a lifetime.


  • In-depth experience with airline reservation processes and the industry stake holders.
  • In-depth experience with one or more Global Distribution Systems and Passenger Name Records
  • Experience with post booking reservation management best practices and Mid-Office Automation Systems is a huge plus.
  • Knowledge or a desire to be more involved in business analysis, process modeling and design.
  • Knowledge of technical environments.
  • Knowledge of software development methodologies and quality assurance processes.
  • Skilled in partnering, communication, and negotiation in working with various teams and external partners.
  • Ability to analyze, large, complex, or vague business or technical problems, articulating the problem or root cause, and translating the analysis into viable solution recommendations.
  • Ability to work effectively in a team oriented environment.
  • Ability to research, create, and document requirements, processes, and technical specifications.
  • Ability to manage and prioritize multiple and widely varied work streams and tasks.
  • Ability to take on multiple assignments while maintaining successful outcomes.
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  • Ability to develop, present and effectively communicate ideas and strategies to a variety of audiences
  • Detail oriented with a need for solving complex problems.

Benefits You Will Enjoy:

  • Comprehensive Benefits Package that will include Medical, Dental, and Life insurance plans
  • Retirement Savings Plan with company match
  • Paid Holidays
  • Personal Time Off
  • Flexible work environment