Products
“We have been quite happy since we switched to the front line booking engine with RightRez. We have brought the process of booking air to my customer service experts; the Reservations team. The air team has reduced in size since most of the functionality we now use is automated with RightRez. This has been an amazing turnaround for Uniworld and I’m sure it is part of the reason why our air sales have increased since we started using RightRez.” – Kimberly Aamot, Director of Reservation Services, Uniworld Boutique River Cruise Collection
RightFlight
Find the best flight options at the best fare optimized for your tour contracts and tour business rules, allowing you to seamlessly create, change, or cancel bookings.
How much time are you spending:
- Passing calls over to trained air experts?
- Searching for the best fare and best flights?
- Trying to make sure flight times are acceptable for the tour your customer selected?
- Manually loading flight information back into your reservation system?
What is RightFlight?
RightFlight is an automated booking engine optimized for the cruise and tour environment, that integrates with your reservation system and processes initial bookings, changes, and cancellations. It will lower the cost of your air department by finding the best fares and saving agent time while increasing the quality of bookings and minimizing mistakes. In the past year RightFlight successfully booked over 90% of client air requests and could reduce your operating costs by approximately 40%. RightFlight operates in a robotic fashion or as a point of sale web interface.
How can RightFlight benefit you?
- Books the lowest fare with the best quality allowing experienced staff to focus on the complicated problems.
- Validates business rules so that your team does not have to be concerned with evaluating the flight against your many business requirements.
- Processes initial booking, changes, or cancellation requests enabling your team to effectively manage the flexibility your customers require.
- Manages budget information so that bookings are made within budget whenever possible and additional costs are provided to users if required.
- Flexible integration providing a seamless transition between systems.
- Updates your reservation system with required information about your bookings with no agent intervention required.